Shipping & Returns

Delivery Policy

Delivery fees are included in ALL products. If you do not want your order delivered, please contact us to discuss a pick up location. In the event that delivery is not required, we will add extra flower value to your order, or, you can call us to place your order on 0428 966 533 and we will manually amend the price to suit.

We offer same day delivery on orders that are placed by 1PM (AEST) Monday - Friday. Orders placed after this time cannot be guaranteed delivery on the same day and our staff may recommend next (business) day delivery dependent on availability of staff, stock and couriers. Please be aware that our couriers can run up until 7PM (AEST). 

 

Deliveries will be left in the safest place available at the front door if no one is home unless otherwise specified by the sender. Sender and receiver will be notified by SMS if full contact details are provided (name & mobile number). We can offer you a confirmation of delivery text, just let us know when you place your order.

 

We are unable to guarantee specific time of deliveries, please only specify morning or afternoon preference. Under special circumstances (e.g. delivery for a restaurant reservation), we will deliver it as close as possible to the time specified, but please be aware we may make arrangements with the venue to present the flowers so we can still deliver them in our designated delivery runs. If delivery is to a school, business with special closing times or service (memorial, funerals, weddings, other ceremonies), please specify the closing time or service time and we will endeavour to have them there prior to that time.

PLEASE NOTE: We are not allowed to deliver to students while they are at school! If you wish to order flowers for a student, please allow for these to be delivered to their home address after school.

 

Flowers for funeral services should be arranged the day before at the latest, as we work closely with our local funeral director to ensure timely delivery of these without interfering with family/attendants. Typically, deliveries for funeral services will be delivered by 9AM the day of the service. If you are wanting to order after this time, please give us a call and our staff will assist you with other options to get your delivery to the family.

 

Note: we do not deliver to Warwick or Tenterfield

Refund & Exchange Policy

We understand that sometimes things just aren’t quite right and we want you to experience the best of what we have to offer.

 

Given that fresh flowers and food hampers are a perishable product, we cannot accept returns; however, in the event that you are unhappy with your arrangement, we can offer you a refund of 35% of the original price (exclusive of delivery). All refund enquiries for fresh products must be made within 5 days of receiving and our team reserves the right to review a receipt or proof of purchase prior to processing any return or refund requests.

 

Returns for gift hampers or specific products within hampers can be accepted with proof that the product has not been broken, opened or tampered with (photos are likely to be requested by our customer service team). These can be swapped for something more suitable, or a store credit will be issued for the value of the product returned. All return enquiries must be made within 30 days of purchase and our team reserves the right to review a receipt or proof of purchase prior to processing any return or refund requests.

 

If the product is compromised upon opening including any pump mechanisms malfunctioning, our customer service team will arrange a replacement. Our team reserves the right to review evidence and  may ask for photos prior to processing the replacement.